Legal

Privacy Policy

Last updated: August 9, 2026

Shai Ariola Coaching LLC ("we," "us," or "our"), trading as Shai Ariola, is the data controller for personal data collected through shaiariola.com. This Privacy Policy explains what data we collect, why we collect it, the legal bases we rely on, who we share it with, and the rights you have over it.

1. Who We Are

Shai Ariola Coaching LLC is the seller of the coaching services and digital programs offered on this Website, and acts as the data controller for the personal data described below. You can reach us at coach@shaitrains.com for any privacy question or request.

2. Information We Collect

We collect information necessary to deliver personalized athletic coaching and maintain Website operations:

Account & Contact Data: Name, email address, phone number and login credentials, collected when you create an account, contact us, apply for coaching, or purchase a service.
Athletic & Health Metrics: Fitness history, lifting performance data, body weight and metrics, injury history, and training feedback that you voluntarily submit through intake forms and check-in logs.
Support & Communications: Messages, application form responses and coaching correspondence you send us.
Technical & Usage Data: IP address, device identifiers, browser type, operating system, referring URLs and page interactions, captured automatically through cookies and analytics tooling.
Order Data: Which products or subscriptions you hold and their status. Card and billing details are collected and processed by Stripe - we do not store your payment card data.

3. Purposes & Legal Bases

Providing the service (contract): Creating and managing your account, designing customized programming, delivering program files, and fulfilling your subscription or purchase.
Health and training data (consent): We use the athletic and health information you choose to share solely to design and adjust your training. You may withdraw consent at any time by contacting us.
Customer support and service messages (contract / legitimate interests): Answering questions, sending check-in reminders, and providing technical support.
Security and fraud prevention (legitimate interests): Protecting accounts, preventing unauthorized access, abuse and payment fraud.
Product improvement and analytics (legitimate interests): Understanding site traffic, performance and engagement to improve our content and features.
Marketing (consent): Sending promotional emails where you have opted in. You can unsubscribe at any time.
Legal and tax obligations (legal obligation): Retaining records required by accounting, tax and consumer protection law.

4. Who We Share Data With

We never sell, lease or trade your personal information. We share it only with the following categories of recipients, under confidentiality and data protection obligations:

Payment processor: Stripe, Inc. processes payments, subscription management, tax compliance, invoicing and refunds on our behalf.
Hosting & backend providers: Cloud hosting, database, authentication and file storage providers that operate the Website and members area on our behalf.
Email & communication providers: Transactional email delivery services used to send account, purchase and coaching emails.
Coaching platform: The Hevy Coach platform, used to deliver programming and check-ins where you train with us.
Analytics providers: Website analytics tools that measure traffic and engagement.
Professional advisers and authorities: Legal and accounting advisers, and public authorities where disclosure is required by law.

5. Data Retention

We keep your account and coaching records for as long as you hold an active account or subscription, and afterwards only as long as needed to provide support, resolve disputes, or meet tax and legal obligations (typically up to seven years for transaction records). Health and training data is deleted or anonymised when it is no longer needed for your coaching, or sooner on request.

6. Data Security

We apply appropriate technical and organisational measures - including TLS encryption in transit, encrypted storage, access controls, private file storage with expiring download links, and least-privilege administrative access - to protect your personal information against loss, theft, misuse or unauthorized modification.

7. Cookies & Tracking Technologies

shaiariola.com uses essential cookies (required for login sessions, security and checkout) and analytics cookies that measure content engagement. We do not use third-party advertising cookies. You may block or delete cookies through your browser settings, though certain interactive portal features may then function with reduced capability.

8. International Transfers

We are based in the United States and our providers may process data in the United States and other countries. Where personal data is transferred from the UK or EEA, that transfer relies on appropriate safeguards such as Standard Contractual Clauses or an applicable adequacy decision.

9. Your Privacy Rights

Subject to your jurisdiction, you have the right to access your personal data, correct inaccuracies, request erasure, restrict or object to processing, receive a portable copy, withdraw consent, and opt out of marketing. Residents of the UK/EEA may also lodge a complaint with their supervisory authority. To exercise any right, email coach@shaitrains.com - we respond within one month.

10. Policy Updates

We may revise this Privacy Policy periodically. Revisions will be published on this page with an updated revision date.

11. Contact Information

For questions about our data practices, contact Shai Ariola Coaching LLC at coach@shaitrains.com.