Frequently Asked Questions

You'll train using the Hevy app (free to download on iOS and Android). On Tier 1 and Tier 2, I send you a coach invite after you enroll so your program appears directly inside the app. On Tier Forge, the invite comes when your first program is delivered, after your intake. All your workouts, sets, and progress are tracked there.

Tier 1 ($199.89/mo) is the entry-level coaching plan - personalized programming on Hevy, form check videos, and direct messaging access. Tier 2 ($449.89/mo) is the premium plan that adds priority response times, deeper nutrition coaching, and more frequent program adjustments. Both tiers are built around your goals.

On Tier Forge, I write a custom 4-week block from your intake and check-ins, and you run it on your own. You get a personalized RPE chart and 2 questions per block. On Tier 1, I adjust your training with you every week, review your form videos, and you can message me directly. If you want the program without the weekly back-and-forth, start with Tier Forge. You can move up to Tier 1 any time.

Yes - the 6-month Tier 1 plan is the best-value way to start. Six months is enough time to run a full progressive overload block, deload, and repeat it with adjusted numbers, which is where measurable strength changes actually show up. Enroll via the pricing section below.

Monthly plans: cancel any time before your next billing date. Months already paid aren't refunded. 3-month and 6-month plans are paid upfront, can't be canceled, and all sales are final, but if you get injured or ill you can pause once for up to 4 weeks and that time is added to the end. Tier Forge: full refund if you cancel before your first program is delivered, and after that you can cancel any time and keep access to the end of your block. Digital programs: full refund if you never downloaded it. Once downloaded it's final, but if a file is broken or you bought the wrong one, I'll fix it or swap it.

No. Shai coaches athletes at all levels - from complete beginners to competitive streetlifters. Your program is built specifically for where you are right now, and it scales as you get stronger.

On Tier 1 and Tier 2, direct messaging is built into the Hevy Coach platform. You can send messages, upload form check videos, and get feedback all in one place. Tier 2 clients receive priority responses. On Tier Forge, questions go through the Ask Shai button in your member portal (2 per block, answered within 48 hours), and Hevy chat isn't monitored.

No. Programming, check-ins and feedback all happen in the Hevy app and your member portal, so you train on your schedule and I review on mine. The only live part is the optional free strategy call, and the booking page shows available times in your own time zone.