Legal

Refund Policy

Last updated: August 9, 2026

Shai Ariola Coaching LLC stands behind its coaching and training programs. This Refund Policy explains the refund window that applies to every purchase made through shaiariola.com and how to request a refund.

1. 30-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date. This applies to coaching subscriptions and to digital training programs such as the HLM Weighted Pull-Up Program.

For recurring coaching subscriptions, the 30-day window applies to your most recent billing charge. You may cancel at any time to stop future renewals.

2. How to Request a Refund

• Through Stripe: You can request a refund directly through your Stripe receipt email or by logging into the billing portal in your members area.
• Through us: Email coach@shaitrains.com with your order email and we will start the refund on your behalf. We aim to respond within 2 business days.
• Processing time: Approved refunds are returned to your original payment method. Your bank or card issuer typically posts the credit within 5-10 business days.

3. Cancelling a Subscription

You can cancel a coaching subscription at any time from the billing portal in your members area, or by contacting us. Cancellation stops future renewals; you keep access for the remainder of the period you already paid for.

4. Payment and Billing Questions

Payment, billing, tax, cancellation and refund mechanics are covered by Stripe's Services Agreement (stripe.com/legal). For order-specific questions, email coach@shaitrains.com.

5. Contact

Questions about this Refund Policy? Email coach@shaitrains.com or use the contact options at shaiariola.com.