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Refund Policy

Last updated: October 12, 2026

Shai Ariola Coaching LLC stands behind its coaching and training programs. This Refund Policy explains the refund window that applies to every purchase made through shaiariola.com and how to request a refund.

Effective October 12, 2026. Purchases made before this date keep the terms that were posted when you bought.

1. Coaching Plans

  • Monthly plans (Tier 1 and Tier 2): Cancel any time before the next billing date. Canceling stops future renewals, and you keep access for the month you already paid for. Payments already made are final, so there are no refunds for a month already paid.
  • 3-month and 6-month plans (Tier 1 and Tier 2): Paid upfront and can't be canceled. All sales are final.
  • Injury or illness pause: If you're injured or ill during a 3-month or 6-month plan, you can pause once for up to 4 weeks. Send a short note explaining why to coach@shaiariola.com, and the paused time is added to the end of your plan.
  • Tier Forge: Full refund if you cancel before your first program is delivered. After that, cancel any time and access runs to the end of your current block.
  • Premium 1-on-1 Coaching (monthly): This is a 3-payment commitment. The first 3 monthly payments are final and can't be refunded or canceled. After the 3rd payment, it's month to month and you can cancel any time before the next billing date.
  • Premium 1-on-1 Coaching (paid in full) and 12-Week Meet Prep: Paid upfront. Final once coaching starts.
  • Front Lever Coaching: The monthly plan bills 6 payments and then ends on its own; those payments are final once coaching starts. The upfront option is a one-time payment, final once coaching starts, and follows the same injury or illness pause rule as other prepaid plans.
  • Onboarding fee: The one-time onboarding fee on monthly plans ($49 on Tier 1, $99 on Tier 2) is non-refundable once your intake has been reviewed.
  • Add-ons: The nutrition add-on, extra video calls, and meet-day attempt support are final once delivered. The nutrition add-on can be canceled for future months any time before the next billing date.

2. Digital Training Programs

This covers the HLM Weighted Pull-Up Program, The Beginner's Blueprint, the 12-Week Strength System, the Transformation Tracker and any future programs. You get a full refund if the program has never been downloaded. Once it has been downloaded, all sales are final. If a file is broken or you bought the wrong program by mistake, we fix it or swap it.

3. Program Analyzer Full Reports

A Program Analyzer full report is final once the report has been generated. If you paid and the report was never generated, you get a full refund.

Shai's review of your report ($39) is delivered within 3 days of purchase. If it isn't delivered within 5 days of purchase, you get a full refund of the $39.

4. How to Request a Refund

  • Through Stripe: You can request a refund directly through your Stripe receipt email or by logging into the billing portal in your members area.
  • Through us: Email coach@shaiariola.com with your order email and we will start the refund on your behalf. We aim to respond within 2 business days.
  • Processing time: Approved refunds are returned to your original payment method. Your bank or card issuer typically posts the credit within 5-10 business days.

5. Canceling a Subscription

You can cancel a monthly coaching plan or Tier Forge at any time from the billing portal in your members area, or by contacting us. Cancellation stops future renewals. Monthly plans keep access for the month already paid, and Tier Forge keeps access to the end of your current block. 3-month and 6-month plans are paid upfront and can't be canceled. Premium 1-on-1 Coaching (monthly) and the Front Lever Coaching monthly plan can't be canceled until their required payments are complete (3 payments for Premium, 6 payments for Front Lever); after that, Premium continues month to month and can be canceled any time, while the Front Lever plan ends on its own.

Existing buyers: if you purchased before this policy was updated, your purchase keeps the terms that were posted when you bought.

6. Payment and Billing Questions

Payment, billing, tax, cancellation and refund mechanics are covered by Stripe's Services Agreement (stripe.com/legal). For order-specific questions, email coach@shaiariola.com.

7. Contact

Questions about this Refund Policy? Email coach@shaiariola.com or use the contact options at shaiariola.com.